Buy Back and Return
- The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchanges or returns.
- In case the customer cannot produce the original certificate, the company after carrying out the review will advise on the buy back or exchange of the product.
- In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable if exchanges are made after 7 days of purchase.
- In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
- In case the exchanged value is lesser than the value of the old product, the difference will be refunded .
- The prevailing market value will be determined by the company.
- Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.
Resizing and Repair
- If you want to resize your ring, we will resize it free of cost except in certain cases where the resizing is not possible.
- If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
- If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
- If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
- The time and duration of such services shall be informed on a case to case basis.
Made to Order
- Customised jewellery or Made to Order services available
- The time and duration of the order shall be informed to the customer on a case to case basis
- Lifetime Exchange and Buy Back is available on products made on order.
- Original Bills must be retained